FAQs

1. Why did Paradise Casino close, and will it ever reopen?

- Paradise Casino closed permanently, starting from December 31, 2023. We deeply regret that we will not be reopening in the future. We understand this may be disappointing, and we sincerely apologize for any inconvenience this may cause.

2. Can I access my Paradise Casino account now or in the future?

- Unfortunately, you cannot access your Paradise Casino account anymore, and there are no plans for future access. The decision to close permanently was not made lightly, and we are genuinely sorry for any inconvenience this may have caused.

3. What happens to the funds in my Paradise Casino account?

- Any funds remaining in your Paradise Casino account are no longer accessible. We understand the frustration this may cause, and we apologize for any inconvenience. If you have any questions or concerns regarding your funds, please contact our former customer support for assistance.

4. Are loyalty points and bonuses still valid, or have they been affected by the closure?

- All loyalty points and bonuses earned before the closure on December 31, 2023, are no longer valid. The closure has reset these rewards, and they cannot be reclaimed. We genuinely appreciate your loyalty as our valued customer, and we apologize for any disappointment this may bring.

5. Where can I play casino games now that Paradise Casino is permanently closed?

- With the permanent closure of Paradise Casino, we recommend exploring trusted partner casinos listed at the top of our website. These casinos have been vetted for your convenience and offer a wide range of games and entertainment options. We deeply regret any inconvenience caused by the closure and hope you find enjoyable gaming experiences with our recommended partners.